Malta’s 360° CSP that is always one step ahead
Malta sits at the center of Europe’s €50 billion iGaming ecosystem, and for nearly forty years, CSB Group has helped international operators make it their gateway into the continent.
The island is a full EU member with the advantages of a small, English-speaking jurisdiction. Short flights to key EU hubs and shared business language lower operational costs. Direct access to regulators enables faster decisions and reduces the risk of miscommunication or misinterpretation. For non-EU companies, especially from Israel, the UK, and Asia, it serves as the ideal stepping stone into Europe.
Malta’s business culture is personal, reputation-driven, and rooted in long relationships. Trust matters more than paperwork. In this close-knit environment, clients need a partner who already speaks the island’s unwritten language.
CSB Group began nearly forty years ago as a credit collection agency founded by Tony Zammit in 1987. What distinguished the small firm were two principles: “Honesty is the best policy” and always thinking one step ahead about what the customer would need next. Both still define the company today.
As Malta’s economy opened through the 1990s, the firm evolved with it. Tony’s son Michael Zammit helped steer its transformation from debt collection into a corporate and accounting practice, becoming one of Malta’s first full corporate-services providers.
When Roger Strickland Jr. joined in the early 2000s, Malta had just introduced its remote-gaming legislation. Companies from across Europe set up operations on the island. Banks and electronic-money institutions followed.
Today, more than 25,000 people work in gaming alone, alongside a thriving finance, aviation, and maritime community.
“Malta has built an ecosystem of quality work, quality employment, and quality services on the island, and we at CSB have built our business to support it.”
CSB grew alongside that ecosystem. The new regulation drew international operators who needed local structuring, tax planning, and licensing support. CSB expanded accordingly, adding legal and tax advisory teams and developing deep expertise in regulated industries, particularly iGaming and financial services licensing, from payment and e-money institutions to multi-jurisdictional coordination across the MGA, UKGC, and beyond.
Through the 2010s, the Group extended into complementary services: Malta Sotheby’s International Realty for relocating clients and Regus Malta for serviced offices. In recent years, it added Unico Yachting for yacht brokerage and charter.
Today, with 160 employees, CSB offers what it calls a 360° approach, handling every facet of doing business and living in Malta through a single point of contact. The portfolio spans everything from corporate structuring and multi-jurisdictional licensing to immigration, real estate, and yachting. From company incorporation to regulatory compliance to finding a home to chartering a yacht, one dedicated account manager coordinates every client need across departments.
CSB’s growth from debt collection to 360° service came from cultural instinct, not strategic planning. The same principles that drove Tony Zammit to think one step ahead became the engine of expansion, each new service emerged because the team anticipated what clients would need and created it before being asked.
“We always want to be one step ahead — whether it’s through technology like AI or by introducing new services our clients haven’t even asked for yet.”
That culture of anticipation shapes not just what CSB offers, but how they work.
In practice, it involves flying to meet clients face-to-face even when digital would suffice, because trust is created in person. It involves warm handoffs between departments, staying involved until the new relationship is established, not just passing files over desks. It involves holistic thinking: when M&A deals require insight, teams combine lawyers, accountants, tax advisors, and business strategists under one roof.
The discipline runs deep. The team monitors reply times weekly, responding within seven seconds if free, seven minutes if busy, seven hours if abroad. When risks arise, CSB turns down business rather than compromise its reputation.
That approach has produced results that speak for themselves. CSB has zero client exits. Each year, 30 to 40 companies switch to them; none leave. The firm has handled billion-euro M&A deals for major iGaming operators. Clients call Roger not just for corporate services but for personal needs. When a gaming company owner needed a €300,000 yacht lease in Italy, Roger arranged it personally. They see CSB as a trusted partner across multiple jurisdictions: Malta, Isle of Man, UK, Canada, and beyond.
Regulators trust CSB’s diligence and precision. Referrals generate new business. Complex restructurings and multi-licensing expansions keep clients coming back.
“What I love about my job is the relationship part. We don’t look at something as just a transaction. We build long-term relationships based on trust and proper advice.”
What clients get isn’t just a service provider. It’s a partner who acts as if the business were their own, anticipating what’s needed, thinking holistically, and creating relationships rooted in trust.
After nearly four decades anchored in Malta, CSB is preparing its next chapter. The firm plans to open offices in other leading financial jurisdictions, with its first international expansion expected soon. At the same time, CSB is integrating AI and new technologies to enhance efficiency and client experience while maintaining the personal touch that has defined the firm since 1987.
For international operators seeking a gateway into Europe’s iGaming market, CSB remains what it has always been: not just a service provider, but a trusted partner who knows the terrain, and is always thinking one step ahead.
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